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AAHA The Standard of Veterinary Excellence

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Our Care Team

We put the patients first!

Kelly

Kelly

Veterinary Technician, Practice Manager

Growing up here in Markham, Kelly rescued stray cats, baby birds, squirrels, and even an ailing bat. She can’t remember a time when she didn’t love caring for the earth’s creatures. For her, a career in the animal care field simply makes sense: it allows her to pursue her love of science, advocate for those who don’t have a voice, and be around animals and their loving owners every day!

Kelly was first hired by Markham Veterinary Clinic as a part-time student employee in 1989. After attending Ridgetown College and graduating as a Registered Veterinary Technician in 1996, she continued working here as a Tech and has done so ever since. Kelly is now the Practice Manager and still works as a Veterinary Technician a few days a week.

Medically, Kelly is a big fan of dermatology work, and loves the challenge of diagnosing and treating complicated skin and ear conditions. She’s also passionate about client education, and finds that discussing proper pet care techniques with animal owners is the most satisfying part of her job.

When she’s not caring for the area’s pets here at the clinic, Kelly enjoys reading and listening to music. She lives just outside of Markham with her husband, their two beautiful daughters, and a fun-loving boxer named Dazey.

Lorraine

Lorraine

Registered Veterinary Technician

Lorraine has been passionate about animal care ever since she was young. As a Registered Veterinary Technician here at Markham Veterinary Clinic, she’s able to truly make a difference in the lives of pets every single day!

Lorraine grew up in a small town north of Markham, and began her studies in veterinary medicine right after high school. She graduated from Seneca College in 1996 and passed her exam to become a Registered Veterinary Technician. In December of 2002, after being referred by an acquaintance of hers, Lorraine joined the Markham Veterinary Clinic team and has been here ever since.

When she’s not at work, Lorraine enjoys spending time with her family and enjoying the great outdoors on her rural property. She shares her home with Jade, an elderly Border collie, and her daughters’ guinea pig, Fudge.

Grace

Grace

Registered Veterinary Technician

From a young age, Grace has always had a passion for animal care and advocating for those who don’t have a voice. Starting with her very first pet, a Guinea pig named Brownie, to all the pets she has currently and even a few wild critters she’s encountered along the way, Grace has confirmed that working with animals is what she wants to spend her life doing.

Grace’s journey began in high school, when she completed a co-op placement right here at Markham Veterinary Clinic. Shortly thereafter, she was offered a job as a veterinary assistant. Upon graduating with high honours from Seneca’s Veterinary Technician program in 2023, Grace passed the national exam to become an RVT. Clinically, she has a special interest in anesthesia and dentistry. 

At home, Grace has several pets of her own, including a golden retriever/poodle mix named Daisy a feisty calico named Callie; a talkative green cheeked conure named Henry; a sweet, goofy German shepherd named Penny; and a goldfish. In addition to animals, Grace’s other interests include snowboarding, hiking, boating, swimming, and going on adventures with her dogs.

Angie

Angie

Office Manager, Client Service Representative

Angie was always surrounded by her family pets while she was growing up in Scarborough; animals have been a part of her life for as long as she can remember. After many years of working in another industry, Angie realized she wanted to pursue her true passion: caring for pets and compassionate animal owners just like herself!

Angie first came to Markham Veterinary Clinic when helping a friend—and a longtime client of Markham Veterinary Clinic’s—take her cat to the vet. Angie’s friend overheard that there was a position available for part-time work, and encouraged Angie to follow her animal-care dream and apply. In the spring of 2000, Angie joined the hospital family and has been happily serving the needs of pets and clients here ever since!

Around the clinic, Angie is responsible for everything from scheduling and payroll to human resources tasks and performance evaluations. She’s particularly fond her role in human resources, and loves organizing and scheduling to best meet the needs of her fellow staff members, the clinic’s clients, and pet owners’ beloved animal companions. Most of all, Angie loves being a part of a team that provides life-long support and education to pet parents.

At home, Angie lives with her husband, their youngest daughter, a dog and a kitten. Prince is a 4 year old Lab X Husky, who is incredibly social, he loves the dog park and laying in the front window to watch the neighbourhood. Prince is now a big brother to a little kitten named T’Challa, after Marvels Black Panther. T’Challa is a fun and playful kitten, who has brought much joy to the Duff household!

Holly

Holly

Client Service Representative

Holly fondly recalls the day she found a kitten under the steps of her porch. She and a friend lured it out, brought it inside and gave it a blanket to keep warm. Then she called the wildlife organization to make sure the cat was in great hands. Holly has been on a mission to help animals ever since. Today, as a client service representative at Markham Veterinary Clinic, she is able to spend her days helping the animals she loves so much!

There are several facets of being a staff member at Markham Veterinary Clinic that keep Holly happy. She enjoys meeting new kittens and puppies, and making their first visit to the clinic memorable. She also loves monitoring the progress that furry patients are making. Nothing makes her happier than witnessing a happy, healthy fur baby!

Holly was born in Scarborough and was raised in Markham, with her parents, brother and sister. She is extremely close with her family dog, Buddy, a 5-year old Maltipoo, who she loves taking on walks. He gets so excited whenever guests come over, that he races to the front door when he hears them coming! Holly’s other hobbies include reading (she’s always been a bookworm) and cooking meals for her family and friends.

Jessica

Jessica

Client Service Representative

Jessica grew up on a farm in Sarnia, Ontario, where she and her family kept everything from horses, cats, and dogs to turtles, guinea pigs, rabbits, hamsters, and birds. It was through her mother’s guidance on animal care that Jessica learned about hard work, responsibility, and compassion—she gets to put those lessons to good use every day as a member of Markham Veterinary Clinic’s team!

Jessica spent several years in the customer service field before deciding to make the jump and pursue her lifelong passion: animal care. When the opportunity arose for her to join Markham Veterinary Clinic’s client relations team, she didn’t hesitate—Jessica is thrilled to use her customer-care background to better the lives of pets and their owners every day. She’s been a member of the clinic family since 2017.

Jessica lives in Oshawa with her husband, Bryan, and several pets. The couple has three cats—Mask, the cuddle-lover; shy Lydia; and the mischievous Voltron—as well as a pair of Border Collies named Monty and Sansa. Jessica also owns three Welsh ponies named Roxie, Sunny, and Loki, and regularly rides and shows them at the Royal Agricultural Winter Fair! When she isn’t tending to the needs of pets here at the hospital or tending to her own companions at home, Jessica likes to relax with a good book or have friends over to indulge in a board game.

Deb

Deb

Client Service Representative

Deb joined Markham Veterinary Clinic in May 2025, drawn to a career that would let her work closely with animals while being part of a supportive, collaborative team. After more than 25 years in healthcare, she was seeking a role that kept her connected to her community and surrounded by the creatures she loves.

Deb grew up on a farm in Southern Ontario, where her days were filled with trail rides and caring for horses, dogs, and cats. Her compassion for animals was deepened by a rescued beagle who had spent much of her life as a research subject. Despite a difficult past, the dog showed resilience, forgiveness, and unwavering love for her new family—qualities that continue to inspire Deb every day and shape the care she offers at the clinic.

Before joining Markham Veterinary Clinic, Deb gained hands-on experience in grooming and doggie daycare, learning to care for pets in a variety of settings. At the clinic, she enjoys connecting with both animals and their people. She loves that no two days are ever the same, and the constant variety keeps her engaged, attentive, and always learning.

Today, she lives with her partner and two (mostly) grown sons in a music-filled home. Their rescue dog Ember, a spirited lab mix from Texas, greets the family with “songs” every time they return home.

Outside of work, Deb’s creativity comes alive in both music and art. She plays drums and sings, including a memorable performance on the stage of the Biltmore Theatre. Her artistic side also shines through in crafting—from crocheting and beading to painting—finding joy in the imagination, color, and personal expression each project brings. This same warmth, curiosity, and artistry extend to her work with animals, making her a trusted and caring presence for every pet and client who walks through the clinic doors.

Abby

Veterinary Assistant

Stop by and say hello. Abby loves meeting new pets and their people.

Sara

Veterinary Assistant

You’ll meet Sara soon. They’re one of the friendly faces behind your pet’s care.

Grace A.

Veterinary Assistant

Grace grew up just outside Uxbridge in Goodwood, Ontario, with three older brothers and a family that showed her how meaningful the bond between people and animals can be. Her grandparents immigrated from the Netherlands, and her close-knit family remains an important part of her life. One of their first dogs, Hayden, was a service dog for her brother through National Service Dogs. Seeing the difference Hayden made gave Grace an early appreciation for the many ways animals enrich people’s lives.

In 2021, Grace began working in a dog daycare program. She later gained experience in boarding, advanced to a supervisor position and worked in grooming. As a child, she often cut her own hair, an amusing early hint of her future grooming career. Her animal care experience also included rescue work with dogs, rabbits and horses. Each opportunity strengthened her interest in animal welfare and encouraged her to pursue veterinary medicine.

Adopting Garlic, a spirited eight-week-old kitten from the OSPCA, helped Grace understand the patience and reassurance animals sometimes need. That lesson became even more meaningful when she welcomed Jack, a Korean Jindo rescued from the dog meat trade in South Korea. Originally named Dongsoo, Jack travelled to Canada for a new beginning. Helping him adjust has taught Grace the value of building trust at an animal’s own pace.

Grace joined Markham Veterinary Clinic in June 2026, eager to expand her knowledge and develop new clinical skills. She especially enjoys assisting with surgeries, learning about dermatology and skin cytology, and helping with X-rays. She also loves making patients comfortable, offering reassurance and the occasional treat to help create a positive visit.

Outside work, Grace enjoys hockey, baseball, golf, boating and snowmobiling at the family cottage. Her pets include dogs Stuart and Jack, along with cats Garlic and Violet. Garlic has mellowed into a couch potato, while Violet, once a tiny stray kitten found at the cottage, has taken over as the spirited one.